Frequently Asked Questions

Honest answers.

Everything you want to know before you get started.

About the Course

What is DiabetesDayOne?

DiabetesDayOne is a clinician-created educational course for adults newly diagnosed with type 2 diabetes. It includes a welcome video followed by 5 individual video lessons (4–6 minutes each) and a 20+ page PDF guide covering everything you need to know in your first 30 days — in plain language, without the overwhelm.

Who created this course?

The course was created by Jordan Crawford, PA-C and Allison Crawford, FNP-C — a husband-and-wife team working in family medicine. They built this course based on the conversations they have with patients.

How long does the course take?

There is a welcome video followed by 5 individual lessons, each 4–6 minutes long. Most people work through the course over their first month, watching 1–2 videos per week alongside the corresponding PDF guide content.

What format is the course in?

The course includes a welcome video, 5 clinician-narrated video lessons, and a downloadable 20+ page PDF guide. You access everything through a simple online course platform — no app download required. You can watch on any device.

Medical & Health Questions

Is this a substitute for my doctor?

No. DiabetesDayOne provides general educational information only. It is designed to help you understand your diagnosis and have better conversations with your care team — not to replace your doctor, PA, or NP. Always consult your healthcare provider before making changes to your diet, activity level, or treatment plan.

Is this course for type 1 or type 2 diabetes?

This course is specifically designed for adults with type 2 diabetes or pre-diabetes. It is not appropriate for type 1 diabetes, as the mechanisms, management, and treatment are significantly different.

Does the course cover medications?

No. DiabetesDayOne does not address specific medications. Medication decisions are highly individualized and should always be made in partnership with your healthcare provider. This course focuses on understanding your diagnosis, nutrition, movement, sleep, stress, and the emotional side of a new diagnosis.

Can this course help me reverse or cure my diabetes?

We do not make cure or reversal claims. DiabetesDayOne is an educational resource focused on helping you understand your diagnosis and take practical first steps. Some people do achieve remission through lifestyle changes, but that is not a guaranteed outcome and is not the goal of this course.

I was just diagnosed. Is it too soon to take this course?

This course is designed specifically for people who were recently diagnosed. The earlier you have access to clear, accurate information, the better equipped you will be to work with your care team and feel confident about your next steps.

I've been diagnosed with type 2 diabetes for years, would this be helpful for me?

Yes! Many of the aspects of this course are from conversations from individuals who have been diagnosed for years in the past and new onset diabetics. There are common themes that show up over time that often get overlooked. This course addresses many of these items.

Purchase & Access

How much does the course cost?

The course is a one-time payment of $29. There is no subscription, no recurring billing, and no hidden fees.

What is your refund policy?

We offer a 14-day refund from the date of purchase. If the course is not right for you, email us at [email protected] within 14 days and we will process your refund — no questions asked.

How do I access the course after purchasing?

After your purchase is confirmed, you will receive an email with your receipt and a link to set up your course account. You can begin watching immediately. If you don't see the email within a few minutes, check your spam folder.

How long do I have access to the course?

You have lifetime access. Once you purchase, you can return to the videos and PDF guide as many times as you like, for as long as the platform exists.

Can I share my login with family members?

Your course access is for personal use. Family members in the same household may use the same account, but the login should not be shared with others outside your household.

Still have questions?

We're happy to help. Email us and we'll respond within 1–2 business days.

A calm, practical guide for your first 30 days with type 2 diabetes.

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Medical Disclaimer: DiabetesDayOne provides general educational information only and is not a substitute for individualized medical advice, diagnosis, or treatment. Always speak with your healthcare provider before making changes to your diet, activity level, or treatment plan.