Legal

Privacy Policy

A calm, plain-language guide for adults newly diagnosed with type 2 diabetes. Built by the clinicians who treat this on a regular basis.

By using our website or purchasing the course, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide

You may provide information such as:

  • Your name and email address

  • Billing and purchase information

  • Account or course-access information

  • Messages sent through our contact or support forms

  • Communications related to refunds, questions, or customer service

  • Any other information you choose to provide

Payments may be processed by a third-party payment provider. DiabetesDayOne does not directly store complete credit or debit card details.

2. Health-Related Information

DiabetesDayOne provides general educational content and is not a medical practice, telehealth service, or substitute for your healthcare provider.

We do not ask you to submit medical records, test results, medication details, or other sensitive health information through the website. Please avoid including private medical information when contacting us.

Information submitted through this website may not receive the same legal protections as medical records maintained by your healthcare provider.

3. How We Use Your Information

We may use the information we collect to:

  • Process payments and provide course access

  • Deliver purchased videos, guides, and downloadable resources

  • Respond to questions and customer-support requests

  • Process refund requests

  • Send purchase confirmations and important service messages

  • Send educational or promotional emails when permitted

  • Improve our website, course, and customer experience

  • Monitor website performance and prevent fraud or misuse

  • Comply with legal and regulatory obligations

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. You may still receive essential emails relating to purchases, refunds, security, or course access.

4. How We Share Information

We do not sell your personal information for money.

We may share limited information with trusted service providers that help us operate DiabetesDayOne, including:

  • Payment processors

  • Website and course-hosting providers

  • Email delivery platforms

  • Analytics and website-performance services

  • Customer-support and security providers

  • Professional advisers such as accountants, attorneys, or consultants

These providers may only receive the information reasonably necessary to perform their services.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or users, or in connection with a sale, merger, restructuring, or transfer of the business.

5. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the website, maintain security, and improve performance.

Your browser may allow you to block or delete cookies. Disabling cookies may affect certain website or course features.

Third-party analytics providers may collect information according to their own privacy policies.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address

Browser and device type

Operating system

Pages viewed and links clicked

Approximate location based on IP address

Date, time, and length of visits

Referring website or traffic source

We may collect this information through cookies, analytics tools, and similar technologies.

6. Data Retention

We keep personal information only for as long as reasonably necessary to:

  • Provide the course and related services

  • Maintain purchase and transaction records

  • Resolve disputes and support requests

  • Meet accounting, tax, fraud-prevention, and legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, payment system, email service, or method of internet transmission can be guaranteed to be completely secure. You are responsible for keeping any course login details confidential.

8. Your Privacy Choices

Depending on where you live, you may have the right to request:

  • Access to certain personal information we hold about you

  • Correction of inaccurate information

  • Deletion of certain information

  • A copy of information you provided

  • Withdrawal of consent where processing is based on consent

  • Information about how your data is used or shared

Some requests may be limited by legal, security, accounting, or recordkeeping requirements.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request.

9. Children’s Privacy

DiabetesDayOne is designed for adults and is not directed toward children under 18.

We do not knowingly collect personal information from children under 18. If we learn that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means that you acknowledge the revised Policy.

12. Contact Us

For questions, concerns, or privacy requests, contact:

DiabetesDayOne

Website: diabetesdayone.com

A calm, practical guide for your first 30 days with type 2 diabetes.

Medical Disclaimer: DiabetesDayOne provides general educational information only and is not a substitute for individualized medical advice, diagnosis, or treatment. Always speak with your healthcare provider before making changes to your diet, activity level, or treatment plan.

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